How to report an incident?

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Employers or businesses, or anyone who falls under the definition of a ‘person conducting a business or undertaking’ (a PCBU), has legal obligations under work health and safety laws.

If there is a serious injury or illness, a death or a dangerous incident, you must report it to state’s safe work office as soon as possible.

You must also notify your brand’s work safety officer and workers compensation insurer within 48 hours.

Penalties apply for not notifying incidents. The maximum penalty for failing to notify is $50,000 for a body corporate and $10,000 for an individual.

MyServo incident report module providing you the relavant autorities contact details for each states and you can also directly report the incident to your franchisor or brand’s head office.

 

How to report an incident on MyServo platform ?

In this article you'll see how you can report your incident in 3 simple steps.

Step 1 - Please login to your account https://app.myservo.info/login

Step 2 - Click on Safety at Work menu on the left, and select "Report an incident" option.

report incident in petrol station
Step 3 - Fill the form and submit it, your franchisor's incident manager would be notify immediately.
report incident in service station
While most of your site and contact detail will automatically sending to relevant officer in your brand's head office but Please make sure you provide as much as possible information regarding the incident.

IT IS IMPORTANT TO KNOW THAT MyServo INCIDENT REPORTING MODULE WOULD ONLY NOTIFYING YOUR BRAND'S INCIDENT/COMPLIANCE MANAGER AND IT IS YOUR RESPONSIBILITY TO NOTIFY YOUR STATE WORK SAFE OFFICE AS SOON AS POSSIBLE.

BELOW IS ALL STATES RELEVANT SAFE WORK OFFICE'S CONTACT DETAILS WHICH YOU CAN FIND IT IN MyServo PLATFORM.

How to view site's incident history log?

You always can check your site incident history by click on Safety at Work menu and select "Incident History"
view incident history gas station
Then you can view a particular incident by click on reporters name.
And you can access all details regarding your desired incident.

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