WorkCover system failing long-term injured workers, Victorian Ombudsman finds in WorkSafe report

WorkCover system failing long-term injured workers, Victorian Ombudsman finds in WorkSafe report

3 years ago
Victoria’s workers compensation scheme has been failing long-term injured workers in “downright immoral and unethical” circumstances, the state’s ombudsman has found. In a scathing report following an 18-month investigation, Victorian Ombudsman Deborah Glass found WorkSafe agents were continuing to make unreasonable decisions, in some cases for financial incentives, leaving injured workers without compensation. The management of WorkCover compensation claims is outsourced by WorkSafe Victoria to five claims agents: Allianz, CGU, EML, Gallagher Bassett and Xchanging. […]
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